FAQ

About Term Loan

• How do term loans work?

  Whether you need extra money to buy your dream car, finish up renovations works or finance your university degree, term loans may help you get the money you need. We offer term loans between N$3,000 and N$30,000 repayable over 5 months.

• Can I apply for a term loan on your website?

  Yes, you can apply for a term loan on our website www.expresscredit.com.na.

• Can I use this loan for my business, education or health?

  Yes, you can! Whether you need extra money that can be a useful financial instrument for start-ups, small and medium-sized businesses, medical or educational needs, our loans may help you get the money you need.

   

  We offer loans of up to N$30,000 that can be repaid over a period of 5 months, making it easy for you to access the capital you need to achieve your business goals. Just fill out our online application form, and we'll contact you with a suitable solution tailored to your needs.

About Payday Loan

• How do payday loans work?

  We offer payday loans between N$500 and N$8,000, generally due in full on your next pay date.

  These loans are designed purely for short-term use to help you in a financial emergency. 

• Can I apply for a payday loan on your website?

  Yes, you can apply for a payday loan on our website www.expresscredit.com.na.

   

• Are loans available to business people?

  Unfortunately not. We only offer loans to people with permanent or temporary employment if the contract end date is before the loan maturity date. 

General FAQs

• What does your company do?

  ExpressCredit Namibia offers fast and affordable long term and short term loans to people employed in the private and government sectors.

• I am in a town with no branch. How can I apply?

  There are many other ways to apply for a loan with us. 

  • Apply online on our website www.expresscredit.com.na
  • Call us on 90000
  • Meet one of our direct sales agents
  • Spot our branded mobile unit in your area (Follow us on Facebook @ExpressNam for routes)

• What are your working hours?

  Our branches are open Monday-Friday 08:00-17:00 and Saturday 08:00-13:00.

  Our call centre hours are Monday-Friday 07:00-18:00 and Saturday 08:00-13:00.

• I do not have one of the required documents. Can you make an exception?

  Unfortunately, we can't make an exception, and you need to submit all the required documents to apply. 

• How long does it take to process the loan?

  If you have all the documents in place, we will have your application approved the same day.

• What identity documents do I need to apply for a loan?

  A National ID card and Passport (not expired) qualify as valid identity documents.

• How much is your interest rate?

  ExpressCredit Namibia always operates according to responsible and affordable lending principles. Our interest rates vary and are subject to credit history, affordability, and other relevant criteria. Please get in touch with us to learn more. 

• How can I repay the loan?

  You can repay the loan by making a bank transfer or visiting the nearest branch to pay by cash or card.

  • Bank transfer
    First National Bank
    Branch Name: Windhoek Branch
    Account Number: 62259071068
    Branch Code: 280172
    
    Standard Bank
    Branch Name: Windhoek Branch
    Account Number: 60002056525
    Branch Code: 082372
    
    Bank Windhoek
    Branch Name: Kudu Branch
    Account Number: 8005359326
    Branch Code: 082372
    
    Nedbank
    Account Number: 11990183777
    Branch Code: 461617

   

  • Cash or card payment
    Available in all branches
  • PayToday app
    Pay directly via the PayToday app

  Please use your loan number or ID number as a reference to deposit funds. In case you have any questions, call us on 90000.

   

• Do you assist students or self-employed people?

  Unfortunately not. We only offer loans to permanently employed people.

Referral programme

• How it works?

  • • Refer any friend who is not an ExpressCredit client and if they are approved for a loan then you will earn N$100 as a reward.
    • The referral code has no expiry date and a limit of 5 uses.

• How to get your referral code?

  • If you are our client, go to your client profile under account settings and find your unique referral code or request a referral code from our call centre or any of our branches.

• How to refer a friend?

  Give the referral code to your friend to use when they are applying at the branch or online. If at the branch just mention it to the loan officer assisting, you. If applying online then you will see an enter referral code box at the bottom of the application page.

• How to get what I earn?

  Disbursements are done monthly to your bank account.

Complaints

• How to submit a complaint?

  We put our customers at the heart of everything we do. Your feedback is what helps us to improve our services and build a strong community. We are committed to make things right and resolve any issues you may have. Please let us know your questions, comments or complaints by submitting a request online or at the branch.

   

  Please click on the link to go to the online form.

• What will happen next?

  We strive to provide excellent customer service and resolve our customer complaints as quickly and fairly as possible. If our investigation takes more time than expected, we will get in touch with you to inform you of escalation options. In any case, we will provide our final answer in five working days and explain the assessment process and the decisions we have made.

   

  We will do our best to resolve your complaint at the earliest opportunity and would ask you to provide a written confirmation that your claim has been addressed to your satisfaction.

• How long will it take?

  Our complaint resolution process is anything but straightforward. We assure you that we investigate complaints fairly, diligently and promptly. Our team follows up with our customers to make sure they are satisfied.

   

  Sometimes we need more time or additional information, but we keep our customers up to date on the progress and measures of the complaint’s resolution. Depending on the level of resolution, the complaint is resolved within 24 hours, 48 hours or five working days.

   

  Complaint Line	Responsible	Time Frame
  First Level Resolution	Customer Care Officer/First Level supervisor	24 hours
  Second Level Resolution	Head of supporting Unit/Call Centre Manager	48 hours
  Third Level Resolution	Country Manager	5 working days

  * If your complaint remains unresolved within ten (10) working days, we will send you a written update.

• Complaints handling procedure